This policy explains how MySBT subscriptions are billed, how to cancel, and what happens when a subscription ends. It forms part of our Terms of Service.
Subscriptions
MySBT is billed per active learner licence, monthly or annually, in advance. Subscriptions renew automatically until cancelled. The price is shown before you buy, and applicable taxes are added.
Free trial
New accounts receive a 30-day trial for up to 2 learners. No payment details are needed and you are never charged for the trial. When it ends, your account becomes read-only until you subscribe.
How to cancel
You can cancel online at any time, without contacting us:
- Bought on the web: Account → Plan → Manage billing → Cancel.
- Bought through the App Store: on your iPhone or iPad, Settings → [your name] → Subscriptions. Apple manages these subscriptions, and we cannot cancel them for you.
- Organization contracts: as set out in your agreement.
When cancellation takes effect
At the end of the current billing period. You keep full access until then; afterwards your account becomes read-only.
No refunds
All payments are non-refundable. We do not give refunds or credits for partial billing periods, unused or reduced learner licences, archived learners, non-use, or the remaining months of an annual plan.
The only exceptions are where applicable law requires a refund, and as described in the “App Store purchases” and “Billing errors, termination and discontinuation” sections of this policy.
App Store purchases
Apple processes App Store payments, and Apple’s policies govern refunds for them. You can request one at reportaproblem.apple.com. We cannot issue or control refunds for App Store purchases.
Changing your number of learners
- Bought on the web: adding licences takes effect immediately, and the prorated amount for the rest of the current billing period is charged at once. Removing licences takes effect at your next renewal, with no credit. You can’t reduce below the number of learners you have active — archive learners first.
- Bought through the App Store: Apple’s rules apply. Moving to a larger package starts immediately and Apple credits the unused part of your current package; moving to a smaller package starts at your next renewal.
- An archived learner’s licence becomes available at your next monthly billing date.
Failed payments
If a payment fails, we retry for up to 14 days and you keep full access during that time. If payment isn’t resolved, the subscription ends and your account becomes read-only.
Price changes
We will email you at least 30 days before a new price applies. It takes effect at your next renewal, and you can cancel before then.
Renewal reminders
For annual plans, we email you a reminder before each renewal.
Your records after cancellation
Your records are not deleted because a subscription ended. They stay readable and exportable. See the “Retention” section of our Privacy Policy.
Billing errors, termination and discontinuation
- We will correct duplicate or incorrect charges.
- If we end your account for a breach of our Terms of Service, no refund is due.
- If we discontinue MySBT entirely, we will give at least 60 days’ notice. We will stop renewals so that no monthly subscription is charged for any period after the shutdown date, and we will refund the unused portion of any annual subscription bought directly from us. Refunds for App Store subscriptions are handled by Apple.
Payment disputes
Please contact us before disputing a charge with your bank. We may suspend an account while a chargeback is open.